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Post by T-Dogg on Nov 27, 2014 19:19:03 GMT -4
I have been waiting over 8 weeks for simple trackbar bushings.
I could have ordered them online and had delivery long ago.
Not impressed with the service of our vendors.
I know its a small part but it is important.
I dont expect things over nite but to me this is bull****.
I expect better service from our vendors.
This is what gives business a bad name and reputation.
I will order online, and recomend people take their business elsewhere.
Da
Pissed off
Dogg
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The Garagemahal
Moderator 
Build Thread King
Resident Army Ranger , Navy Seal , Super-Warrior , Ninja !!
Posts: 11,518
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Post by The Garagemahal on Nov 27, 2014 20:53:24 GMT -4
Bds lower poly ? Or RC ? I might have a set , but I want them replaced
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Roy & Charlene
Jeeper
"Gettin' Older: It's no place for sissies"
Posts: 3,745
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Post by Roy & Charlene on Nov 28, 2014 7:44:09 GMT -4
Parts Source Wise road, two piece Life time warranty less than $10.00. Got one for the Grand last week.
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badwithcomputer
Jeeper
You have DC2's? You just made a new best friend.
Posts: 2,863 
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Post by badwithcomputer on Nov 28, 2014 9:24:16 GMT -4
I feel like that's a common theme for most offroad shops whether it's in North Nova or the city. They don't have the money or the business to hire a dedicated parts orderer/receiver so it lands on the shoulders of the guy who runs the front desk who is swamped with a million other things. Don't get me wrong it pisses me off as well, but I've come to realize and expect that it's just the way the local businesses work.
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GOAT
Jeeper
Posts: 514
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Post by GOAT on Nov 28, 2014 9:52:29 GMT -4
I feel like that's a common theme for most offroad shops whether it's in North Nova or the city. They don't have the money or the business to hire a dedicated parts orderer/receiver so it lands on the shoulders of the guy who runs the front desk who is swamped with a million other things. Don't get me wrong it pisses me off as well, but I've come to realize and expect that it's just the way the local businesses work. And sales will be lost to online sales...... It is a sad fact. I am self employed and run a small business. I have to do everything I can do for my customers and people who are just asking questions about my product. It might not be a sale to them but word of mouth will get around if you are a business that is easy to deal with or not. |
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Post by thumper on Nov 28, 2014 9:57:39 GMT -4
I have had nothing but exceptional service from APJs, pecks, CVO when ordering stuff.
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Post by danodonn11 on Nov 28, 2014 11:13:56 GMT -4
I have had nothing but exceptional service from APJs, pecks, CVO when ordering stuff. x2, but everyone makes mistakes. You can order online from a big company and have the same outcome. At least 9/10 times when you buy local you're not just a number. |
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Enos
Hardcore
Founding Member
Posts: 8,513
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Post by Enos on Nov 28, 2014 12:31:03 GMT -4
What did the vendor say when you followed up with them on when the part would be in?
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Hawkes
Hardcore
Lurker
Posts: 5,404
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Post by Hawkes on Nov 28, 2014 13:23:48 GMT -4
I was just thinking yesterday I am done with online ordering auto parts. Lots of junk, and 2 days of jumping through hoops for warranty replacement. I can get cheaper prices for better parts with more warranty locally.
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The Garagemahal
Moderator
Build Thread King
Resident Army Ranger , Navy Seal , Super-Warrior , Ninja !!
Posts: 11,518
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Post by The Garagemahal on Nov 28, 2014 14:23:24 GMT -4
I was just thinking yesterday I am done with online ordering auto parts. Lots of junk, and 2 days of jumping through hoops for warranty replacement. I can get cheaper prices for better parts with more warranty locally. I never order parts online , I lknow my local parts suppliers by name. And they know me. I never have any problems , ever ! |
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Post by Repete on Nov 28, 2014 15:05:38 GMT -4
Here in Edmonton the problem is different - very few local suppliers where you would know the guys names - but big companies like 4wheelparts who can get you anything but you're just a number. Too bad there isn't any middle ground. (although I shouldn't complain about 4wheelparts - I was in there the other day and the guy spent 1/2 hour with me discussing stuff knowing that I wasn't buying right now - and going in there is like a kid in the candy store LOL).
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Hawkes
Hardcore
Lurker
Posts: 5,404
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Post by Hawkes on Nov 28, 2014 19:55:32 GMT -4
I was just thinking yesterday I am done with online ordering auto parts. Lots of junk, and 2 days of jumping through hoops for warranty replacement. I can get cheaper prices for better parts with more warranty locally. I never order parts online , I lknow my local parts suppliers by name. And they know me. I never have any problems , ever ! Work 12 hour shifts so it was easy to just have stuff sent home. Nothing open when I get off work, and if I'm at home I pay twice the price and nothing in stock. |
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tmk
Jeeper
Posts: 235
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Post by tmk on Nov 28, 2014 20:05:10 GMT -4
Ya getting bds stuff from the local dealer here in ns sucks. Takes months. I'm in need of bushing that are covered under warranty and last time I ordered them it took 3 months to get them. Good thing it's not a daily driver.
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Creepy
Administrator 
Dartmouth
Posts: 18,718
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Post by Creepy on Nov 28, 2014 20:18:13 GMT -4
I get a kick out how no one will say the names, so all 3 get slagged by default. lol
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Post by itsakeeper on Nov 29, 2014 4:28:54 GMT -4
maybe keep in mind that local distributors are at the mercy of the manufacturers they represent. I've had a punch and chisel set on order with snapon for 3 months and every time I call they say its shipping in two weeks. I could cancel it but the customer really wants snapon and even though he isn't happy with the delivery he does understand its not me who has the problem.
Perhaps its a production issue or lack of raw product that is causing problems for you.
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